Frequently Asked Questions

Yes. For orders of 5 or more units of any item, or for ongoing supply agreements, contact our sales team at orders@labelitllc.com or call (728) 500-9235 to request a volume quote. We work with purchasing departments, GPO contracts, and blanket POs.

All products sold by Label it are sourced from authorized distribution channels. They carry full manufacturer warranties and are eligible for manufacturer repair/replacement programs. We do not sell gray-market or refurbished goods unless explicitly noted.

We ship to all 50 US states. Standard Shipping (5-7 business days) is $9.99 per order. Express Shipping (2-3 business days) is $24.99. Orders over $250 qualify for free standard shipping. In-stock items ordered before 3pm ET typically ship same day.

We accept returns within 30 days of delivery for items in original, unopened condition. Contact michael@labelitllc.com with your order number to initiate a return. Items showing signs of use or damage may be subject to a restocking fee. Consumables (labels, ribbons, paper) are non-returnable once opened.

The right printer depends on your label material and durability requirements. Direct thermal printers (no ribbon required) work well for shipping labels and short-lived barcodes. Thermal transfer printers (require ribbon) produce more durable output suitable for product labels, outdoor use, or chemical environments. Our pre-sales team can walk you through the right choice.

Wax ribbons are the most economical and work well on standard coated paper labels. Wax-resin ribbons offer better resistance to smearing, chemicals, and scratching, ideal for synthetic (polypropylene/polyester) labels. Resin ribbons provide the highest durability for labels that face extreme heat, solvents, or abrasion.

Yes, and it is included. Call us Monday through Friday, 8am to 6pm ET on (728) 500-9235 and we will help with driver installation, label template setup in GoDEX GoLabel or your own software, network configuration, media calibration and connecting the printer to common shipping platforms such as ShipStation, Shopify and EasyPost.

Almost certainly. GoDEX printers ship with Windows and Mac drivers and speak EZPL, and the i-series models also emulate ZPL and EPL, which is what Shopify, ShipStation, WooCommerce, NetSuite and SAP expect to send. GoDEX also provides free GoLabel design software. Tell us what you run and we will confirm before you order.

We offer net-30 terms for established businesses upon credit approval. Equipment financing through third-party lenders is available for orders over $2,500. Email orders@labelitllc.com for details.

You will receive a shipping confirmation email with tracking information within one business day of your order shipping. If you have not received tracking info within 2 business days of ordering, contact us at michael@labelitllc.com.